Cubbington Action Group Against HS2

Affiliated to HS2 Action AllianceSupporters of STOP HS2
  • Home
  • News
    • Cubbington and District News
    • Local media coverage
    • National HS2 News
    • The view from the chair
  • Events
  • HS2
    • HS2 Facts
    • Six Myths About HS2
    • The Exceptional Hardship Scheme
    • HS2 Consultation
    • HS2 Impact
    • Useful Links
  • Cubbington
    • Effect on Cubbington
    • Our Responses
      • Property and Compensation Consultation 2013
      • Consultation on Draft Environmental Statement 2013
      • HS2 Phase 1 Consultation 2011
    • Get Involved
    • Monthly Donation Scheme
  • Gallery
  • Shop
  • Contact

Complaints to HS2 Ltd

12 October 2019 By Rosemary Guiot

Councillor Trevor Wright has reported that there had only been 10 complaints in the past 6 months.  We suspect that this 6 month period ended before the current works began.

Cllr Wright believes that HS2 is likely to regard the number of complaints as indicative of the severity of the problems, in other words, they will think few complaints=few problems. Warwick District Council is “encouraging people to use the process for any complaint whatsoever”.  Cllr Wright is monitoring the situation and would like to receive copies of any complaints made.  His email address is trevor.wright@warwickdc.gov.uk

If you have any complaint, do please make it known to the HS2 Ltd Helpline, hs2enquiries@hs2.org.uk or Tel. 08081 434 434
If you don’t get a satisfactory answer, and you quite often won’t, tell them you want to escalate your complaint and send a copy of the correspondance to Jeremy Wright MP. If it’s a serious matter, send him a copy in the first instance, preferably cc so that HS2 Ltd can see that you’ve done so.

An example of an unsatisfactory answer is this.

Complaint: vehicles driving around and flashing lights at 2 and 3 am up near the woods.

Response from the Helpline: our contractors work only weekdays and during the day, so the disturbance must be from some other source.

Sensible response given at the Weston drop-in: it was the security team, who have been told to be mindful of their neighbours.

It’s worth persisting.

Some excellent advice from Facebook posters:

Make sure to get the complaint ref number. Ensure that you make it VERY clear your call or email is NOT an enquiry but an official complaint. You require a complaint ref number within 2 working days along with the name of dedicated person who is dealing with it and expect a full reply within 20 working days.

Share on twitter
Twitter
Share on facebook
Facebook
Share on google
Google
Share on linkedin
Linkedin
Share on email
Email

Filed Under: Uncategorized

News Archive

Latest News from Cubbington Action Group

  • A425 Leamington to Southam road to reopen earlier than planned. 24 June 2021
  • Sign up (again) for HS2 information emails 27 May 2021
  • Footpath closed 12 May 2021
  • HS2 in our area – Courier photos 8 May 2021
  • Footpath closure 8 May 2021
  • Works off Leicester Lane 8 May 2021
  • New interactive map for HS2 works 8 May 2021
  • HS2 Ltd Spring programme for our area 8 May 2021
  • South Cubbington Woods: November 2020 felling 8 May 2021
  • The remains of the pear tree 8 May 2021

RSS National HS2 News from STOP-HS2

  • Stop HS2 response to “Comedic Implosion of Disastrous HS2 Project” 9 March 2023
  • New Wildlife Trusts’ report reveals that HS2 Ltd got its nature figures wrong 13 February 2023
  • Stop HS2 reacts to ‘shambles at HS2’ and news that HS2 into Euston could be scrapped 27 January 2023
  • Phase 2b Second Reading – no cross party support 23 June 2022
  • HS2 Phase 2b Environmental Statement Consultation 1 March 2022

About Cubbington Action Group

We are an association of the residents of Cubbington and its environs, formed in response to the proposals to build and operate HS2, a high-speed train link, through some of Warwickshire’s most beautiful countryside. The noise, visual impact and disruption will devastate our lives, the environment and wildlife. Find out more... NEW

FIVE WAYS TO HELP STOP HS2

1. Sign this and this petition NOW!
2. Come to our next event
3. Tell your neighbours about HS2
4. Share this website on Facebook and Twitter
5. Donate to help fund the campaign

© 2023 Cubbington Action Group Against HS2 | Website by Nick Wilmot Creative | Privacy and Cookies | RSS -